"ПОСТРОЕНИЕ СПЕЦИАЛЬНЫХ ВОПРОСОВ"

1. «MATCH THE QUESTIONS (1-10) WITH THE ANSWERS (A-J) –

«СОПОСТАВЬТЕ ВОПРОСЫ (1-10) С ОТВЕТАМИ (A-J)»

Model A: Формы глагола «to be» - «am»; «is»; «are» во времени Present Simple - настоящем простом (или Indefinite – неопределённом) стоят в вопросе после вопросительного слова (слов) перед подлежащим, а в ответе – после подлежащего.

1. What furniture is usually in an office?

2. Where are some places you can buy office furniture?

3. What are some types of reference books people use?

4. When are reference books helpful?

5. What types of machines are found in an office?

6. What are some common greetings that people use?

7. What times are businesses usually opened?

8. What are some common ways of greeting callers on the phone?

9. What are the qualities of a good secretary?

10. Why is it important for secretaries to have those qualities?

11. What departments are there at large companies?

12. What are some things a secretary says when he or she answers the phone?

13. What are some parts of a letter?

14. What are some uses of graphs and charts?

A. Some types of reference books people use are manuals, phone books, business directories,

dictionaries and thesauruses, encyclopedias and atlases.

B. Reference books help to find a specific piece of information quickly or to get a brief overview

of a subject.

C. There are printers, copiers, fax machines, scanners, shredders, projectors, answering machines

and dictation machines in an office = Printers, copiers, fax machines, scanners, shredders,

projectors, answering machines and dictation machines are found in an office.

D. There is usually a reception desk, office desks, office chairs, coat racks, shelves, cupboards

and filling cabinets in an office.

E. Some businesses are opened earlier or closed later because they offer services (that) people

use outside of business hours, for example restaurants or hotels. Other businesses may open

at different times because they work with companies around the world who operate in

different time zones, or because at specific times of the year their workload is very heavy and

they have deadlines to meet.

F. To my mind, a good secretary is organized, hard-working, efficient and reliable, has good

grammar and spelling, has a typing speed of at least 50 words per minute, has a friendly and

polite manner, is familiar with office computer software.

G. It’s important for secretaries to have those qualities because the qualities are necessary as in

communication with different people as to a business.

H. There are such departments as: purchasing, marketing, sales, human resources, accounts and

IT department at large companies. = There are: purchasing, marketing, sales, human

resources, accounts and IT departments in large companies.

I. A secretary answers the phone with good phone etiquette: « Hello, (name) speaking, hold

while I transfer you, I’m afraid the person you want to speak to isn’t available /busy».

J. Some parts of a letter are: the recipient’s and sender’s names and addresses, a salutation or greeting, a body, a closing and a signature.

K. People use line graphs, bar graphs and pie charts to visualize data so that it can easily be

explained, compared or analyzed. Graphs present data clearly and simply and summarize

information, so you can use them to organize data and look for patterns. Graphs are also used

to illustrate statistics, for example in a presentation.

L. Some places you can buy office furniture are at a normal furniture store, or at an office

supplies store (office furniture retailer) based in your town (city). You can also order it from

the Internet.

M. Some common greetings (that) people use are: «Hi, hello, hey there, good morning

(afternoon, evening). Nice to meet (see) you. Pleased to meet you. How are you»?

N. Secretaries help callers by connecting them to the person they want to speak to or taking

messages, and by giving them useful information.

2. «MAKE UP SPECIAL QUESTIONS THE ANSWERS TO WHICH WILL BE WORDS IN ITALICS. THE WORDS IN BRACKETS WILL HELP YOU». - «СОСТАВЬТЕ СПЕЦИАЛЬНЫЕ ВОПРОСЫ, ОТВЕТАМИ НА КОТОРЫЕ БУДУТ ВЫДЕЛЕННЫЕ КУРСИВОМ СЛОВА. СЛОВА В СКОБКАХ ПОМОГУТ ВАМ»

Model A: Студенты самостоятельно задают вопросы, закрепляя навыки построения специальных вопросов, полученные при выполнении задания 1:

1 Friday is a half day (What).

2. Your lunch hour is from 12 o’clock to 1 o’clock (When).

3. A manual is a book containing instructions. (What)

4. I am a secretary with two years’ experience at a large company. (What)

5. I am in charge of purchasing office supplies. (What)

6. Encyclopedias and world atlases are helpful (useful) when planning a business trip. (When)

7. There are ways to outfit an office cheaply and efficiently. (What ways)

8. It’s better to buy a telephone and answering machine combination. (What)

9. An employee is someone who works for a company. (Who)

10. An answering machine is a device that is connected to the telephone for the purpose of

recording messages. (What)

11. An office supply store is a place where business equipment is sold. (What)

12. «Sales» is an area of business about persuading people to buy a product or service. (What)

13. Client is another word for customer. (What)

14. A dictation machine is a device that records spoken notes or instructions usually to be typed

up at a later time. (What)

3. «MATCH THE QUESTIONS (1-10) WITH THE ANSWERS (A-J) » - «СОПОСТАВЬТЕ ВОПРОСЫ (1-10) С ОТВЕТАМИ (A-J) »:

Model B: При наличии в предложении смыслового глагола для построения к нему специального вопроса требуется вспомогательный глагол. В следующих примерах – глагол «do», так как подлежащее предложения заменяется местоимениями «we» - «мы»; «you» - «вы»; «they» - «они», то есть стоит в 1-3 лицах множественного числа.

1. What do people say when they introduce themselves to others?

2. What information do visitors ask for?

3. How do office workers help visitors?

4. Why do some businesses open earlier or close later than others?

5. How do office workers help callers?

6. What do employees in those departments do?

7. What questions do secretaries ask callers?

8. Why do you use the phone for business?

9. How often do you write letters?

10. Where do you see graphs and charts used?

11. What do employees need?

12. When do employees take a break?

13. What do office workers need to be prepared to?

14. When do the phones ring off the hook?

A. They may ask for information about: directions to certain addresses, phone numbers for hotels

and taxis, recommendations for restaurants, shops and sights to visit.

B. Some businesses open earlier or close later because they offer services (that) people use

outside of business hours, for example restaurants or hotels. Other businesses may open at

different times because they work with companies around the world who operate in different

time zones, or because at specific times of the year their workload is very heavy and they

have deadlines to meet.

C. When people introduce themselves they say things like: «Hello, I'm (name) from (company)

/the (job title).

D. They can help visitors by: making them feel welcomed, giving advice about the local area,

giving more information about the company, calling a taxi when the visitor departs,

reminding visitors to check their belongings, introducing visitors to other employees.

E. Secretaries ask callers: «Would you like me to put you on hold? Would you prefer to leave a

message? Who would you like to speak to? Can I take a message? What number can we

contact you on? When is a good time to call you back»?

F. We see line graphs in demonstrating increases or decreases over time, in company sales for

the year. Bar graphs are the best for making comparisons. A pie chart is good for showing

how a budget is being spent.

G. They help callers by connecting them to the person they want to speak to or taking messages,

and by giving them useful information.

H. Employees take a break at mid-morning around 10:30 am, and a mid-afternoon break at 3:00

pm.

I. Employees need pens, tape and folders to do their jobs.

J. They search for products in many different countries (in purchasing department), give

openings for talented graphic designers and writers, advertise products (in marketing

department), talk to clients, show them their products and persuade them to buy products (in

sales department), interview and find new employees, hire employees and employee benefits

(in human resources department), organize financial aspects of business (in accounts

department), maintain computer systems and networks (in IT department).

K. People use the phone for business because it allows them to make arrangements quickly and

instantly. By phone you can also contact people at any time or place.

L. I write letter twice a month.

M. The phones ring off the hook on busy days

N. Office workers need to be prepared to lend a hand to all visitors.

4. «MAKE UP SPECIAL QUESTIONS THE ANSWERS TO WHICH WILL BE WORDS IN ITALICS. THE WORDS IN BRACKETS WILL HELP YOU». - «СОСТАВЬТЕ СПЕЦИАЛЬНЫЕ ВОПРОСЫ, ОТВЕТАМИ НА КОТОРЫЕ БУДУТ ВЫДЕЛЕННЫЕ КУРСИВОМ СЛОВА. СЛОВА В СКОБКАХ ПОМОГУТ ВАМ»

Model C: Если сказуемое предложения выражено глаголом в третьем лице единственного числа, то в специальном вопросе после вопросительного слова (группы слов) следует вспомогательный глагол «does». Смысловой глагол при этом окончание –s теряет.

1. Our office supply store gives discounts for larger orders. (What)

2. He needs twenty boxes of pens with black ink. (How many)

3. The office worker wants to purchase office supplies. (What)

4. The clerk offers to deliver the supplies. (What)

5. The total comes to $ 70. (How many)

6. Every office needs equipment. (What)

7. Sara has a telephone with an answering machine attached. (What).

8. Sheila types her boss’s notes from a dictation machine (What).

9. Ruth always talks to everybody at the office (Where).

10. Wanda offers her friend a beverage (What).

11. My flight departs at 6:30 p.m. (When).

12. Mary picks up her belongings. (What).

13. Mr. Walpole puts through a client to Ms. Danz’s office. (Whom)

14. A secretary handles the different documents in an office. (What)

Model D: Вопрос к подлежащему предложения не требует вспомогательного глагола «did» во времени Past Simple - прошедшем простом (Indefinite - неопределённом).

1. Ms. Waltz wrote the caller’s name and number. (Who)

2. Mr. Crichton caught a mistake in the report. (Who)

3. The advertisement gave the company’s contact details and information about the salary (What)

4. Jacob did the work well. (Who)

5. Mike started work on Monday. (Who)

6. George got a four-in-one printer to save space (Who)

7. We wanted a secretary with great people and computer skills. (Who)

8. The hotel clerk showed the way to the nearest theater. (Who)

9. Sheryl sent a reminder for employees to turn in their time sheets on Friday. (Who)

10. The caller decided to call back later. (Who)

11. The woman left her resume yesterday. (Who)

12. I placed an order for the office supplies an hour ago. (Who)

Model E: При построении специальных вопросов во времени Future Simple - будущем простом (Indefinite – неопределённом) глаголы «shall» или «will» следуют за вопросительным словом (словами).

1. It’ll be easier and faster to fax documents than mail them. (What)

2. I’ll read it right away. (What)

3. I’ll address it to the secretary. (Who)

4. I’ll give Mr. Davis the message. (What)

5. The successful applicant will be a qualified PA or have two years’ office experience. (What)

6. The successful applicant will have good grammar and spelling. (Who)

7. The successful applicant will have a typing speed of at least 50 words per minute. (What)

8. The successful applicant will have a friendly and polite telephone manner. (What)

9. The successful applicant will be familiar with office computer software. (What)

10. I’ll connect you as soon as possible. (When)

11. Your boss will ask you to send a letter. (Who)

«ANSWERS» - «ОТВЕТЫ»

1.

Model A:

1.-D.; 2.-M.; 3.-A.; 4.-B.; 5.-C.; 6.- M.; 7.-E.; 8.-N.; 9.-F.; 10.-G.; 11.-H.; 12.-I.; 13.-J.; 14 –K.

2.

Model A:

1 What is a half day?

2. When is your lunch hour?

3. What is a manual?

4. What (secretary) am I?

5. What am I in charge of?

6. When are encyclopedias and world atlases helpful (useful)?

7. What (ways) are there?

8. What (telephone) is it better to buy?

9. What is an employee?

10. What is an answering machine?

11. What is an office supply store?

12. What is «sales»?

13. What is another word for customer?

14. What is a dictation machine?

3.

Model B:

1.-C.; 2.-A.; 3.-D.; 4.-B.; 5.-G.; 6.-J.; 7.-E.; 8.-K.; 9.-L.; 10.-F.; 11.-I.; 12.-H.; 13.-N.; 14.-M.

4.

Model C:

1. What does our office supply store give for larger orders?

2. How many boxes of pens with black ink does he need?

3. What does the office worker want to purchase?

4. What does the clerk offer to deliver?

5. How many does the total come to?

6. What does every office need?

7. What does Sara have?

8. What does Sheila type from a dictation machine?

9. Where does Ruth always talk to everybody?

10. What does Wanda offer her friend?

11. When does my flight depart?

12. What does Mary pick up?

13. Who does Mr. Walpole put through a client to?

14. What does a secretary handle in an office?

Model D:

1. Who wrote the caller’s name and number?

2. Who caught a mistake in the report?

3. What gave the company’s contact details and information about the salary?

4. Who did the work well?

В этом вопросе глагол «did» является смысловым – «сделал»!

5. Who started work on Monday?

6. Who got a four-in-one printer to save space?

7. Who wanted a secretary with great people and computer skills?

8. Who showed the way to the nearest theater?

9. Who sent a reminder for employees to turn in their time sheets on Friday?

10. Who decided to call back later?

11. Who left her resume yesterday?

12. Who placed an order for the office supplies an hour ago?

Model E:

1. What will be easier than mail them (documents)?

2. What shall I do right away?

3. Who shall I address it to?

4. What shall I give Mr. Davis?

5. What will the successful applicant be?

6. Who will have good grammar and spelling?

7. What will the successful applicant have?

8. What telephone manner will the successful applicant have?

9. What software will the successful applicant be familiar with?

10. When shall I connect you?

11. Who will ask you to send a letter?

12